Refund policy

Refund & Exchange Policy

Garments: Items may be refunded or exchanged within 10 days of purchase. Exchanges are processed in-branch only — please visit us at Hay Al Nahda, Sharjah with the item and your proof of purchase (receipt or order confirmation).

Condition Requirements: Returned or exchanged items must be unworn, unwashed, and unaltered, with all original tags attached. Items that do not meet these conditions will not be accepted.

Jewelry & Clutches: No refunds or exchanges on jewelry and clutches. If an item arrives broken or defective, we will offer an exchange only (no refund) — please contact us as soon as possible after receiving a defective item, along with your proof of purchase.

Refund Method: Approved refunds are issued via bank transfer. Please allow a few business days for processing once your refund is approved.

Contact Us: To initiate a refund or exchange, please contact us first at zeba.stitch.style@gmail.com or WhatsApp +971 56 388 3470 before visiting the branch.